Do you offer international shipping?

Currently, we ship within Hong Kong. International shipping is in development — stay tuned! For special requests, feel free to contact our team directly.

How long does shipping take?

Once your order is confirmed, we ship within 1–2 business days. Most customers receive their order in 2–4 business days, depending on location and courier service.

Can I return or exchange a product?

Yes, if the product is damaged, defective, or incorrect, contact us within 7 days of receiving it. Due to hygiene reasons, we cannot accept returns for opened or used products unless they are faulty.

Q1: Are your products suitable for all hair types?

Yes! Our products are designed to work with a wide range of hair types, including oily, dry, fine, thick, and curly hair. Simply choose the product that suits your styling goals and hair texture.

Q2: Can I use the S8 Activated Charcoal Shampoo every day?

We recommend using it 2–3 times a week. The S8 Activated Charcoal Shampoo deeply cleanses your scalp and removes product build-up and excess oils. Overuse may dry out your scalp, so it’s best to adjust based on your hair needs.

Q3: What’s the difference between the Luxignite Matte Clay, Classic Pomade, and Paste Pomade?

• Matte Clay: Strong hold with a dry, matte finish. Perfect for textured, natural-looking styles.
• Classic Pomade: High hold with a shiny finish. Ideal for sleek, traditional styles like pompadours or side parts.
• Paste Pomade: Medium hold with a flexible, semi-shiny finish. Great for restyling throughout the day.

Q4: What is the Luxignite Grooming Tonic used for?

It’s a pre-styling product that adds volume, provides light hold, and protects your hair from heat damage. Use it before blow-drying or as a lightweight product for a natural, effortless style.

Usage & Styling Tips

Q5: Should I dry my hair before using styling products?

Yes. For best results, towel-dry your hair until it's damp, then use a blow dryer with Luxignite Grooming Tonic to create volume and hold before applying styling products.

Q6: How do I choose the right product for my style?

• For a dry, textured look: Choose Matte Clay.
• For a sleek, classic shine: Go with Classic Pomade.
• For a natural, reworkable style: Use Paste Pomade.

Not sure which to pick? Contact our support team for personalized recommendations.

Q7: Are your products safe and free of harmful ingredients?

A: Absolutely. All of our products are free from harmful chemicals, cruelty-free, and skin-friendly. The S8 Shampoo contains natural activated charcoal, and Luxignite styling products are made with high-grade plant-based waxes and oils.